Shipping & Return Policy

We strive to offer complete customer satisfaction in your shopping experience with DENISE.


We ship worldwide! We offer standard shipping on orders! 

Free shipping on orders over $150 CAD within Canada.

Standard Shipping Rates & Times:

Canada - $15

United States of America - $30

International (Outside of North America) - $60

Please note that shipping costs are processed in Canadian dollars. 

Shipping within Canada usually takes 2-5 business days to process & ship. Shipping generally takes 2-7 business days from the ship date to be delivered. For USA and International shipping it usually takes 5-21 business days from the ship date. 

We will issue a refund for any unworn purchases made online.(excluding return postage or shipping charges)


Purchases made online on regular priced merchandise is eligible for a full refund, store credit, or exchange within 14 days from the ship date. All return items must be unworn and unwashed with all tags attached. Any purchases that are returned over the two week period will have to be approved by staff and if approved, will be ordered a store credit for future purchases. Please note that shipping costs will not be refunded. Any orders that are cancelled before shipping will be subjected to a restocking fee of $10 CAD.

Purchases made in our boutique on regular priced are offered an exchange or a store credit to be used on your next purchase. We do NOT offer full refunds on items purchased in our boutique. These items must be returned with the tags on and in the original condition within 10 days.


Any purchases that were made in the boutique as holiday gifts were given a gift receipt. If you are looking to exchange an item and have a gift receipt then these items will be accepted until January 8th.  We do NOT do full refunds.

All SALE items bought in store or online are FINAL SALE. 

Return Conditions:

-All returns must be unworn and unwashed. 

-Original tags must be attached.

-All bodysuits are a final sale. 

-All sale items are a final sale. 

All returns can be sent to:


900 Maple Ave. AA15

Burlington, ON

L7S 2J8


We do require that we get notice of any items being returned prior to them being shipped. We also require you to provide us with a tracking number for the shipment being sent.