We strive to offer complete customer satisfaction in your shopping experience with DENISE.
COVID19 UPDATE: We ask that you kindly wear a mask when shopping in store and sanitize your hands before entering. Still offering curbside pickup.
We ship worldwide! We offer standard shipping on orders!
Free shipping on orders over $125 CAD within Canada. We also offer free curb side pick up.
Standard Shipping Rates & Times:
Canada - $15
United States of America - $30
International (Outside of North America) - $60
Please note that shipping costs are processed in Canadian dollars.
Shipping within Canada usually takes 2-5 business days to process & ship. Shipping generally takes 2-7 business days from the ship date to be delivered. For USA and International shipping it usually takes 5-21 business days from the ship date.
We will issue a refund for any unworn purchases made online.(excluding return postage or shipping charges)
Purchases made online on regular priced merchandise is eligible for a full refund, store credit, or exchange within 14 days from the ship date. Any purchases that are returned over the two week period will have to be approved by staff and if approved, will be ordered a store credit for future purchases. Please note that shipping costs will not be refunded. Any orders that are cancelled before shipping will be subjected to a restocking fee of $10 CAD.
Purchases made in our boutique on regular priced are offered an exchange or a store credit to be used on your next purchase. We do NOT offer full refunds on items purchased in our boutique. These items must be returned with the tags on and in the original condition within 10 days.
Any purchases that were made in the boutique as holiday gifts were given a gift receipt. If you are looking to exchange an item and have a gift receipt then these items will be accepted until January 7th. You must arrange for a curb side drop off for any items prior to January 10th. We will then put a credit on your account that can be used for a future purchase. We do NOT do full refunds.
All SALE items bought in store or online are FINAL SALE.
-All returns must be unworn and unwashed.
-Original tags must be attached.
-All bodysuits are a final sale.
-All sale items are a final sale.
To return an item please call to arrange a curb side drop off or send it to the address below. Please contact firstname.lastname@example.org to notify us of your return. Your refund will return on your form of payment within 2-7 business days.
All returns can be sent to:
900 Maple Ave. AA15
Canada L7S 2J8